Irfan's CV

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Irfan Habeeb

Asst. Manager Soft Services

Al Naseem,Riyadh,KSA

Key skills

ProfessionalLeadership Arabic ink Conduct team briefings to ensure all staff are compliant with grooming and hygiene standards Assign work allocation and ensure they have the appropriate PPE tools equipment and cleaning materials to start work on time Ensure that routine cleaning is carried out and ensure that the quality is up to the set standard in line with SLA and KPI Inspect that all cleaning is carried out in line with risk assessments COSHH and PPE requirements Organizational Skill Communication Technical Knowledge Problem Solving Customer Service Time Management Team Player and Integrity May 2010 – Jul 2017 ADNH COMPASS ME - Abu Dhabi UAE. Soft Service Supervisor Project’s NCEMA ADSIC Department of Finance National Archive & ADTA Providing standard offices cleaning services for Highly respected client To Make sure all Daily routine offices and washroom cleaning with reputed team weekly deep cleaning and shampooing carpet to ensure tidy and smooth offices Ensuring the staff standard Grooming and personal hygiene before entering facility Meeting and reporting straight to client daily issues and challenges Report on the daily cleaning activities with clients Assisting colleagues with tasks as needed and providing backup support Hard Service issues report to concern dept Notify to Sr. Manger Ensure all the cleaning equipment is clean and tidy Updating special cleaning calendar waste record form

Professional experience

Asst.Manager Soft servicesDec 2024 - Present
DUSSMAN AJLAN BROS. - RIYADH, KSA.RIYADH, KSA

Directs soft services operations across housekeeping, waste management, and hygiene standards. Manages team manpower planning, deployment, attendance, and daily operational requirements. Coordinates with clients, management, and contractors to resolve operational issues and maintain service continuity.

  • Tracks CAFM system activities including work orders, preventive schedules, reactive requests, task completion, response times, and service performance.
  • Establishes KPIs, SLAs, and performance standards to ensure service quality and client requirements are met.
  • Builds SOPs, cleaning schedules, checklists, method statements, and job cards for soft services activities.
  • Maintains regular communication with clients and internal stakeholders regarding service performance.
Sr. Soft SupervisorAug 2022 - Nov 2024
Enova Facilities Management LLCAbu Dhabi, U.A.E.

Shaped soft services strategy across Ferrari World, Warner Bros World, Yas Water World, and CLYMB, steering daily operations, regulatory compliance, and asset safeguarding within departmental budget limits.

  • Supervised soft service staff, conducted training sessions, and scheduled task allocations for site teams.
  • Inspected buildings, verified cleaning execution against risk assessments, COSHH, and PPE standards, and logged deviations and special jobs.
  • Communicated with clients to understand requirements, addressed concerns, and maintained service standards.
Sr.Supervisor Soft servicesAug 2018 - Aug 2022
Dubai World Trade Centre, Dubai - UAEDubai, UAE

Steered soft services operations for Dubai Expo 2020 through direct oversight of daily attendance tracking, healthcare support training schedules, and compliance protocols. Directed team briefings focused on grooming standards while coordinating work assignments, equipment allocation, and PPE distribution across staff.

  • Inspected cleaning quality against service level agreements and key performance indicators while recording absenteeism, late arrivals, and leave requests in red.
  • Evaluated routine cleaning operations to confirm adherence to risk assessments, Control of Substances Hazardous to Health regulations, and personal protective equipment standards.
Soft Service SupervisorMay 2010 - Jul 2017
ADNH COMPASS ME - Abu Dhabi, UAE.Abu Dhabi, UAE

Guided facility operations across multiple government client sites including NCEMA, ADSIC, and Department of Finance. Managed daily office and washroom cleaning routines, weekly deep cleaning, carpet shampooing, and staff grooming standards. Handled client communications, escalated hard service issues to senior management, and maintained equipment cleanliness logs.

  • Reported daily cleaning activities and issues straight to clients while backing up colleagues.
  • Maintained updated special cleaning calendars and waste record forms.

Education

GraduatedJan 2007
University of Calicut
Higher Secondary CertificateJan 2004
Govt. of Kerala, India.
SSLC CertificateJan 2002
Govt. of Kerala, India.

Certifications

BICS certificateBICS
CAFM-PDAFor Closing of soft services CM, PM&RM and reactive work order
Dubai Health Authority (DHA) Various training certificatesDubai Health Authority
Veolia Waste Management Program -Various Training certificatesVeolia
Enova HSE and Internal training program various certificatesEnova
Graduated

Languages

Hindi

English

Urdu

Malayalam

Arabic